Effective August 17, 2026

Refund Policy

HeatLedger is an immediately delivered digital subscription service. This policy explains when a refund is available and how to request one.

First-subscription guarantee

A customer may request a full refund of the first HeatLedger subscription charge within 7 calendar days after that charge. This guarantee applies once per customer and organization.

Billing errors and outages

Verified duplicate or erroneous charges are refundable. If a continuous HeatLedger-controlled service outage exceeds 72 hours, we may provide a proportional refund or service extension. Outages of customer systems, internet access, the National Weather Service, or other services outside our reasonable control do not automatically qualify.

Renewals

Renewal charges are generally non-refundable after the new billing period begins, except for billing error, applicable mandatory law, or another written commitment from us. Cancel before renewal to avoid the next charge.

How to cancel

Cancel online through the Waffo consumer portal. Cancellation prevents future renewal and access normally continues through the paid period.

How to request a refund

Email support@heatcomply.pro from the checkout email and include the organization name, Waffo order or invoice ID, and reason. We aim to acknowledge requests within 2 business days. Approved refunds are returned to the original payment method; banking networks determine final posting time.

Mandatory rights

Nothing in this policy limits non-waivable refund, cancellation, or withdrawal rights under applicable consumer law.